Is it possible to cancel a purchase on Steam? Is it possible to return money for a game on Steam and how to do it

Many gamers and just amateurs various games, sooner or later they begin to purchase goods in online stores. Most often, the choice of these people falls on the specialized game store “Steam”. As they use this service, users often wonder how to get money back for a game on Steam? In fact, this problem is easily solved, since everything in the online store has been thought out long ago. This will be discussed further.

Why return money to Steam?

You can return money for a game on Steam very simply. The most important thing is that the basic conditions are met under which the return will occur quickly and without any problems:

• The return must be made no more than 2 weeks from the date of purchase of the game (14 days);
• In-game time should not exceed 2 hours;
• The game must be purchased from the official Steam store.

Recently, returns have been happening quite often, as some games do not satisfy stated desires. Simply put, a person expects some special emotions from the game, but after playing, for example, an hour and a half, he realizes that it was a waste of money, and he does not like the game at all, then he contacts support and returns the funds. In addition, there is a pressing problem when the user’s personal computer does not play any game, in which case it also turns out that the person spent his money in vain. This is why the refund function exists. If the game does not work, you can easily return the money.

How can I get my money back?

Instructions for returning funds for a purchased game:

Special cases

Any individual moments cannot be excluded. For example, many people ask: is it possible to return a game and get back the money spent on it if the playing time exceeds 120 minutes or more than two weeks have passed since purchasing the game? Theoretically, this is possible, however, in such a situation, each case is considered individually, but even with all the kindness of Steam technical support workers, it will be very difficult to get money. For a more positive outcome, it is necessary that the time is exceeded slightly, then support can give a positive answer.

The case of a forgotten game cannot be ruled out either. Let's say you bought a game and forgot about it for several months, and when you remembered, you no longer wanted to play. You can try to write to support and report that the game has never been activated, in which case you have more chances to get your money back.

Also, as exceptions, there is the purchase of certain games with a disastrous reputation, which the service employees know about. It will be much easier to refuse such a product. A similar example is the game “No Man’s Sky”, which refers to failed projects that did not live up to the hopes of the developers. This game was returned a record number of times, even if the return conditions were not met, and all because those. support was aware that it takes more than 2 hours of play to realize that this game is “defective”.

What can I get my money back for on Steam?

When you activate a game with a key, you can also get your money back. First you need to activate the key itself and start the game. And then there is an absolutely standard return procedure with the same conditions (no more than 2 hours in the game and no more than 2 weeks after the user activated the game with the key).

The gifted game can also be returned under the same conditions. However, the only caveat is that the funds will go back to the buyer of the game - the one who bought this game as a gift, and not to the friend who received it, if the game was activated. If the gifted game did not launch, then there will be no problems with returning it.

There is one more nuance regarding refunds for game sets purchased on Steam. The peculiarity here is that the time spent in the game should be less than 2 hours and this rule applies to the set as a whole, and not to each game separately, that is, the entire set can be used for a total of less than 120 minutes.

Why can't I get my money back?

We must not forget that there is such a special system as VAC, which searches for users who use third-party cheats. If this service caught you using cheats, remember that you will not be able to get your money back for a game where third-party additional funds were used.

It is actually difficult to say how long to wait for a full refund; everything is individual here. The money may arrive in your account within 5-7 days after submitting the application, but it is also possible that the process will take several months, for example, if you want to return the funds to a bank card rather than to your internal Steam wallet. Don’t forget that you won’t be able to withdraw this money to Qiwi and WebMoney.

It is important to remember that you should not abuse this function either, since in those... Exactly the same people work in support, and they understand where a really problematic case is, and where it’s just a lover of free cheese. Otherwise, support may simply accuse you of deception and not return the funds, and sometimes even block your account if the activity in terms of refunds is high. Returning funds to benefit from a discount on a given game (return the funds in full, and then buy the game again, but at a discount) is not considered abuse.

In conclusion, we can add that the service does not always approve external withdrawals of funds, and in some cases you may be offered a withdrawal only to an internal wallet, and from there you can transfer money wherever you need, but Steam no longer vouches for these operations, but they are quite risky. You can return money that has not yet been spent from the service’s internal wallet no more than two days after replenishment.

Thus, you can get your money back for a game that is of poor quality or does not live up to expectations quite easily if all conditions are met. If the conditions are not fully met, you can still write an application, which will be considered without fail and maybe even approved, the main thing is not to abuse these opportunities.

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You can get a refund for a game on Steam if the following conditions are met:

• You paid for your purchase no earlier than two weeks ago.
• You spent less than two hours in the game (using the program).

Refunds for purchased downloadable content are possible if:

• You bought no earlier than two weeks ago.
• You have used the product covered by this add-on for less than two hours since purchase.
• You have not spent, modified or transferred the content of the add-on anywhere.

Note 1: Steam support will consider your request, even if these conditions are not met. If the support service considers the reason for the return indicated in the application to be serious enough, they will issue it to you.

Note 2: It is impossible to return money for some DLC, which will be written on the page for this add-on in the Steam store. Typically, such add-ons contain consumable content or, for example, increase the level of the hero(es) in the game.

Is it possible to return funds spent on food sets?

Yes, but the following conditions must be met:

• Your library contains all the products from the set.
• You bought the set no earlier than two weeks ago.
• The total time of use of the products from the set is less than two hours.
• The set does not contain products for which refunds are not provided.
• If included, the contents have not been consumed, modified or transferred.

Note: Refunds for an individual product from a set are most often not provided. If you wish to receive a refund for one or more items in a bundle, you will receive a refund for the entire bundle, and all games, programs, and add-ons included in the bundle will be removed from your library.

How to create a return request?

Launch the client and go to the Library tab. Select the game or program you want to return. If you would like to return an add-on, please select the product to which the add-on applies. Click on the "Support" line on the right.

Note: When submitting a request for a refund for DLC, indicate this addition in the next window. If the DLC you need is not in the list, click “Show all extras.” content" and select.

Now select the reason for the return. As a reason, you can indicate “Purchased by mistake,” “Problems in the game or technical problems,” or “The product did not meet expectations.”

You will see the product (or list of products) that will be removed from the library. Here you also need to clarify the reason for the return. Select the desired reason.

If necessary, fill out the "Note" field. Then click “Submit Request”.

You will see information about your request, and a letter will be sent to the email attached to your account confirming receipt of the request by the support service.

Now you need to wait for your request to be processed. If approved, your money will be refunded and the product or products specified in the request will be removed from your library.

Where will the money go and in what time frame?

If possible, funds for the purchase will be returned to where they came from, i.e., if you paid for the purchase with a bank card, the money will be returned to this card. If it is impossible to return the funds to the account or wallet from which they were withdrawn, the money will be credited to your Steam wallet.

Note: the money will be returned to your Steam wallet in any case if you used Yandex.Money, a QIWI wallet, a transfer from a mobile phone, or top up your balance using a terminal for payment. After the return, you will be able to pay for purchases in the store or on the Marketplace with them; it is impossible to withdraw these funds from the system.

The standard return period is 7 days after consideration of the request. When crediting the card, the terms may increase, depending on the bank that owns the card.

Can I cancel my return request?

It is possible to withdraw a return request before it is reviewed by support. To do this, select the “Support” item for the product for which you submitted a request. On the support page, click on the “Cancel request” line.

A window with payment information will appear. Click “Cancel...” again.

In the window that appears with a message about successful cancellation, simply click “OK”.

What other product categories can you get a refund for?

Money transferred to Steam wallet: You can return no later than two weeks after the operation, if possible (the selected payment method supports returns). There must be enough money in your wallet for a refund.

In-game purchases: Can only be returned if provided by the game developer.

Present: The person who bought them can return them. The return conditions are the same as for products purchased for yourself, the request is made in the same way. The gift is removed either from your inventory, from the inventory of the user it was given to, or from the library if the gift was activated.

Pre-orders: Refunds for pre-orders can be issued at any time prior to product release. After release, standard restrictions will apply.

Note: Refunds of funds transferred to your Steam Wallet or spent on in-game purchases and gifts (in the event that the product you gifted is not in your library) are processed as follows:

Login to the client, click on the account display name in the upper right corner and select “About account”.

Then - “Purchase History”.

Canceling a request is similar - find the operation for which you made the request, select it and click “Cancel request...”.

Product categories for which money cannot be returned

• Video content (movies, TV series, videos about creating games, etc.) from the store, excluding some video materials included in the sets, for example, videos with commentary from game developers.
• A game in which you were banned for cheating.
• Products purchased outside the service (keys, wallet codes, etc.).
• Products offered for free through promotions.

For the game. In addition, it is worth taking a closer look at the topic of purchasing and carrying out transactions on this virtual trading platform. After all, “Steam” has become very popular among all users of the World Wide Web. This means that you must always be aware of how to handle the main functions of this application. Let's try to figure out how money is returned for a game on Steam, and also learn how to make purchases.

Why did they come up with it?

The first thing you need to understand is the meaning of the idea. The thing is that getting money back for a game on Steam is a relatively new opportunity. And it was invented for the convenience of users. Maybe you made a mistake when buying a particular virtual product on the marketplace. And, according to consumer rights law, you have every right to return your purchase. So, this idea turned out to be only an advantage for Valve.

As practice shows, any user can return a game to Steam and get the money paid for it. The only main thing is to follow some rules that help in implementing the idea. We'll talk about them a little later. After all, there is another idea according to which you can now return any game or application to Steam. This is the release of a huge amount of low-quality content. Thus, any player who does not like the purchase can safely return it. Let's take a closer look at this process.

Return Policy

Are you wondering how to get your money back for a game on Steam? Then get ready to remember important rules, non-compliance with which will result in the impossibility of fulfilling the request. What is it about?

As already mentioned, you can get a refund for purchasing a game on Steam with any product on the trading platform. But there are limitations. For example, by the time spent in the application. Each user has the right to return funds to their account only if they spent no more than 2 game hours in the game or program. According to Valve, this time should be enough to test the product and also evaluate its suitability.

In addition, if you are thinking about Steam for add-ons, then you should also take into account the hours spent in the game. They should also not exceed 120 minutes. Otherwise, the administration will refuse you the service. Gifts are not refunded if the gifts have already been activated.

One more thing. If you are thinking about how to get your money back for a game on Steam, you should hurry up. The thing is that this opportunity is only available for 2 weeks after the transaction is completed. During this period you still haven’t decided to return? Then forget about the idea altogether. Otherwise, all users could abuse this opportunity that Valve gave them.

Where are they being taken out?

It’s worth noting right away: you don’t need to think about how to transfer money from Steam to Steam, or about withdrawing funds for a purchase in the form of a real cash equivalent. There are no such possibilities. And it won't be in the foreseeable future. But then the question arises - where do the returned funds go?

The answer is extremely simple - to your Steam wallet. That is, after completing the application and returning the money can be spent on other Steam products. Of course, if necessary, you can again “crank out” the return with the next transaction.

Do not believe offers that lure you into actually withdrawing funds from Steam. These are all scammers. They will simply steal your accounts and will not withdraw your money. As a result, you will lose everything and your games, and you will be left without funds. Try to avoid these types of messages. Remember that only the Steam administration can help with refund issues.

True, there is a practice according to which when making payments using an electronic wallet, it is to this wallet that you will be credited with money. It’s also very convenient - you bought the game using WebMoney, and when you return it, all the funds are returned to your wallet. And you can spend them as you wish. Please check with the Valve administration for the withdrawal method.

Pre-order

But there is one more small nuance that worries many active players. This is how to get a refund for a pre-order on Steam. Is there really no such possibility?

As a rule, it exists, but is not advertised. You will have about 2 weeks from the date of pre-order, as well as 2 weeks after the game arrives on Steam to complete the task. All that is required is to explain the reason for refusing the toy or program, and also submit a corresponding application to the Valve administration.

The money transferred for the pre-order will be returned to your Steam wallet. And, as in all previous cases, you can easily and simply spend them on other products on the trading platform. The main thing is not to use the innovation too often. Otherwise you will simply be banned. Or they will generally prohibit refunds for content purchased from Valve.

Prohibitions

In addition to how to return money for a game on Steam, users are also concerned about prohibitions on this process. After all, they are always and everywhere. Our case today is no exception.

For example, for some DLC you cannot get a refund. But you will be notified about this during the request. Such cases are extremely rare. And they are most often found in a variety of online games. For example, a package that permanently increases a character's skills or level.

In addition, you cannot return money for goods in which you spent more than 2 hours, or after 14 days after the transaction. These are the rules. And you can read them on the official Steam page in the appropriate section. So, if you are in doubt about the game, you should hurry up. And don't test it for too long.

It is not allowed to issue refunds to those users who have a VAC ban for using cheats and other hacks. However, this rule only applies to blocked content. It's a small thing, but nice.

For films and products purchased not on Steam, administrators do not have the right to return funds. So, there will be no profit. You can return funds for sets, but only if the total time spent in the purchased products does not exceed 2 hours. In the case of huge “packs”, this possibility becomes almost unrealistic.

Algorithm of actions

But how can I get money back for a game on Steam? What is the exact algorithm of actions? He exists everywhere and always. And our case is no exception.

All you have to do is check that all return rules are followed. If the answer is yes, then go to the communication page with the Steam administration, and then create a message requesting a refund. Nothing difficult. The reason for this action can be absolutely anything. But it's best to indicate it. This data is entered into special statistics.

After the request, you will receive a response about the possibility of carrying out the transaction. And full information about when and how funds will be credited to your account. Nothing difficult. They will also write to you the approximate waiting time for new arrivals. As a rule, it is about 14 days from the moment the request is confirmed. There is no countdown on holidays and weekends. Only working days are taken into account.

And don’t even think about how to transfer money from Steam to Steam when making a refund. Administrators do not agree to such suspicious transactions. As already mentioned, all the money will either be returned to your e-wallet or Steam account. And only then you can dispose of them as you please. Problems are solved once and for all.

Way to make money

In truth, with the innovation, users began to think about how they could profit from the possibility of a refund. And some offer to return money for games that were given to you. Allegedly, Valve will return the funds spent by someone to your Steam wallet.

You should not believe such offers. A gift is a gift, so that you can’t profit from it in any way. Only the one who made this gift can return the money for it. And only until the moment you activate the content. All attempts at such fraud will lead to your Steam account being blocked. It's better not to take unnecessary risks.

Refill

Before you return any funds for products purchased on Steam, you should understand how to deposit money on Steam. More precisely, find out the details of the purchase. After all, without money there will be nothing to return.

To top up your Steam wallet, just use any payment terminal. Do you want to do it profitably? Then choose terminals without commission. Find them in the appropriate “Steam” section, and then simply enter your login for authorization. Enter the banknotes and confirm the actions. If everything was correct, then you will immediately receive money in your wallet. And they can be spent on shopping. Nothing difficult or supernatural. Just make sure your login is correct before confirming the transaction.

Conclusion

So we learned about such an opportunity as a refund for games on Steam. In addition, it has now become clear in what cases this feature will be prohibited. And the question of replenishing a Steam wallet is no longer such a problem as it seems to new users of the trading platform.

The main rule to follow is not to abuse refunds. Otherwise, you may be accused of looking for a way to make money. And, in fact, prohibit you from performing this operation with all content purchased from Valve.

You can request a refund on Steam after purchasing most products posted on the site, including games. This measure allows users to buy projects from unknown developers without fear of giving their money for a frankly low-quality product. This instruction describes how to return money for a game on Steam in a few clicks.

Conditions and nuances

There are two main conditions for refunds on Steam:

1. No more than 14 days have passed since the purchase of the game. The two-week period is protected by law.
2. It is unlikely that a refund will be possible if the user played for more than 2 hours. The official rules even say it is impossible, but on the Internet you can find many messages about the opposite.

Process details:

• If the user activated the game with a key, then the money cannot be returned.
• Refunds for pre-orders are subject to the same conditions, but only before the product is released.
• When going through the return procedure, you can choose where the funds will be returned - to your Steam account or to your card. Please note that it is not possible to return money to Qiwi, Yandex.Money or Webmoney; there is simply no such option.
• If you receive a VAC ban, you will not be able to get a refund for the game you were banned from.
• To return funds for a game that was given as a gift, the giver must make the return. Funds for the gift are returned to his account.
• If Steam concludes that a user is abusing the refund system, then its use may be prohibited for a specific account.
• Refunds for sets are only made if no more than two hours have been spent in all games TOTALLY.
• The refund period is up to one week from the date of consideration of the application.
• If you have played for more than two hours, you can still try to make a refund, but you will have to write a fairly detailed explanation of the reason.

Steam Refund Instructions

We will consider using the Web version of the service as an example.

Then all that remains is to wait until the request is considered. As a rule, returns are made within two or three days, but if users en masse try to return a game, the process may take longer. If more than a week has passed, you should contact support for an explanation of the reason for the delay.

You may use this service only for necessary purposes.

If Valve notices that you are abusing refunds, access to the return will be blocked.

In other words, you do not have the right to make “two-hour demo versions” of games and programs.

If you decide to return the product shortly before the sale, that is will not be considered abuse function.

Should there be a specific reason for a return?

You can return a game for any reason, be it a slow PC, feeling like the game isn't worth the money, buying a game by mistake, and more.

What can I get my money back for?

Games, programs and add-ons

Cash You will not be able to return any add-ons that you have used (for example, a game subscription), modified or transferred.

If the add-on somehow affects the game, for example, it increases the character’s level, then the add-on cannot be returned. You will see a corresponding notification on the pages of such add-ons.

You can receive a refund for in-game items within 48 hours of purchase.

For example, if you purchased a key in CS:GO, Dota 2 or TF2, and then decided to use it, then you will not be able to return the money for it.

If you pre-ordered a game and it hasn't been released yet, you can get a refund for it at any time in the section of your account.

If the game has already been released, then it has standard return rules - 14 days and 2 hours.

Steam Wallet Funds

If you top up your Steam wallet, but then decide to return the funds back to your card, they will be returned to you if less than 14 days have passed since the top-up and the funds have not been spent.
You will be refunded for the set if less than 14 days have passed from the date of purchase, and the total amount of time spent in the games of the set does not exceed two hours.

For example, if you played game “A” for 90 minutes, and game “B” for 30 minutes, then you will not be able to return the set.

Why can't I get my money back?

Purchases in other stores

Digital keys, codes for replenishing your Steam wallet, “gifts” and other digital goods.

VAC blocking

For example, if you bought CS:GO or DayZ and then used cheats there, then after VAC is blocked, your money will not be returned to you.

Activated Gifts

I purchased a product, but now I want to return it. What to do?

First, you must make sure that it has passed since the date of purchase. less than 14 days, and in the game or program itself you spent less than 120 minutes(two hours).

If you purchased the game on June 1, you can return it until June 14, but only if you played less than two hours.

Exception

There is a chance that you will get a refund for the game even if the purchase was made more than 14 days ago, or the amount of playing time exceeds 120 minutes. Your account will not be blocked if you try to return money for a product that does not meet the criteria.

For example, this can happen if the developers decided to deceive buyers in some way, but the Steam and Valve community intervened in the matter. This happened on May 7, 2014 with the game “Earth: Year 2066”.

Originally posted by steam community scoundrel:

This means that if I played less than 120 minutes, I can knock out the cards, return the game and buy another one! Hooray!

Technically you can do this, but on the other hand... this will be considered abuse of the refund function.

After such “card returns”, your account will be blocked by Steam Support, and you will no longer be able to return any games, even if you need to.

I meet all return criteria. Now what?

Help on Steam

Games and software

The “Recent Activity” list displays all the games and programs that your account has “dealt with.”

For example, I don’t have “Assassin’s Creed Unity” on my account, but it’s listed in the list of games because I almost bought it by accident.

In the search field, enter the game or program for which you plan to return the money.

Having selected the game or program you need, you will see all the information about the purchased product, including your account name, time played, date of purchase and receipt.

There are four sections in total:

• Bought by mistake
• The product did not meet expectations
• Problem with payment
• Problems with gameplay or technical issues. problems

If you purchased an item by mistake, select “Purchased by mistake.”

If you bought the game, but after playing for less than two hours you realized that you didn’t really like it, select “Product did not meet expectations.”

If you were charged twice during a purchase, or had any difficulties making payment, select “Problem with payment.”

If you cannot start the game, or you have problems during the game, then select “Problems with gameplay or technical issues.” problems." In this section, you can solve the problems that have arisen instead of returning money for the game.

Refund

Select the option "Purchased by mistake" or "Product did not meet expectations" and then "I would like to request a refund."

In the refund section, you will see information about the game or program you are about to return.

You can also choose a return method - to a Steam wallet or to a card, if the purchase was made from it.

Attention!
Refunds to WebMoney, QIWI Wallet, Yandex.Money and mobile phone account not implemented! Think twice before attempting to return an item.

Refunds are only possible via PayPal, Visa, MasterCard and American Express.

In the “Reason” section, you will optionally be asked to select the reason for the return. After selecting “Product did not meet expectations,” be sure to write the reason in the “Note” field. This will help the developers understand why you decided to return the game, and also improve it so that you still buy it in the future.

If you are ready to return the money, then click the “Send request” button.

Refund deadlines

The funds will be returned to your Steam wallet within 7 days of receiving the letter “Your purchase has been refunded.”

On June 2 at 21:09 Moscow time, I made a request for a refund for the purchase of the game “Hatred”.

Instantly I received an email with the following content and confirmation: