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Recently, we have often been approached with the question “How to write to Instagram technical support”. And most often this happens after reading the article “how to get an Instagram security code”, but not only. Recently, frequent problems with Instagram have been noticed and it is not clear what this is connected with. I also had problems with Instagram, but to my relief I managed them. Let's figure out how to write to Instagram technical support.

Official Instagram sources send us to the Instagram support center (help.instagram.com), however, in order to find the feedback form there, you need to be seven spans in the forehead and kill a huge amount of time and nerves. There are answers to various questions and, unfortunately, there are no answers to our question, and there is also no feedback form.

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Instagram Support

Instagram support is the first place that users look for when they have any problems related to the services of the service.

If you have a problem, some kind of breakdown, perhaps something does not work out, first of all try to solve the problem on your own. For example, you can always enter a phrase that embodies the problem into the search. In almost 80% of cases, you will find the answer and solution already on the first page of search results. It is advisable to disturb the Insta technical support service when it was no longer possible to cope with the problem on your own or the problem did not disappear after a certain time, perhaps it was a temporary system glitch. But, if you have problems from the following, then you will most likely have to contact the technical service of Instagram.

The reasons for technical support anxiety can be very different:

You want to log into your Instagram, enter your username and password correctly as always, but the site gives out what's wrong ...

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More and more people from all over the world are contacting me about a wide variety of problems they have on Instagram. Sometimes there is an indescribable feeling that I, at least, was in the development team, screwed up something there and now bear my cross of responsibility for a couple of hundred thousand Facehand shares. So - it's not like that!

I did not develop Instagram, and not only does Zuckerberg not pay me, even Kevin Systrom does not pay me extra! And yet, the flow of questions does not dry out. Something constantly doesn’t work, doesn’t turn on, doesn’t work, doesn’t flicker, doesn’t connect, doesn’t insert, doesn’t show, doesn’t like, doesn’t tag, doesn’t scroll, doesn’t log in, doesn’t log out, doesn’t private, doesn’t write, and generally doesn’t take a picture !!!

And here I sit and rake all this for free!

What the hell is with the Help Center on Instagram?

Why does such a situation arise? What do they have there - strained with personnel? Can't make a normal help center? They can't plant a couple of thousand...

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Dealing with Instagram Support

Recently, there are often problems on Instagram such as:

Another spam on Instagram. Your private photos were posted by a stranger

What to do?

I advise you to contact the technical support of Instagram on their new mail. old [email protected] Does not work. They just don't answer it. And state there the essence of your problem with links to spam messages or your stolen photos.

To find out the address of a new mail you need to be a registered member of our site.

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We were found:

how to contact instagram admins contact support instagram support ask...

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Today, many smartphone owners have a registered Instagram account. The thing is that this is the most popular social network aimed at publishing photographs. Today we will take a closer look at the page recovery procedure for different situations.

Account recovery - a procedure for the actions performed to resume access to a profile in a popular social service. This procedure may vary depending on how access was lost.

Many Instagram users are fickle, and therefore, even if the account was blocked on their own, the decision may change dramatically, that is, the block may need to be removed. Fortunately, this is easy to do.

Restoring a profile on a smartphone

To restore the page, you just need to launch the Instagram application and log in under your account.

As soon as these actions are completed, the blocking will be automatically removed.

Restoring a profile on a computer

Similarly, the recovery will be performed on the computer. You just need to go through and enter your credentials - login and password. As soon as these data are entered correctly, access to the page will be resumed.

Option 2: Recovering a deleted profile

Bad news: if you consider it necessary not to block the profile, but to delete it altogether, then you won’t be able to restore the page here - it was completely deleted along with all the photos that were published. The only solution is a new registration.

Option 3: Restoring a profile from which the username and password were forgotten

In the event that you cannot access your page because you do not remember your username or password, recovery can be done using the address Email or phone numbers that were specified during registration.

Restoring access from a smartphone

Restoring access from a computer

If you needed to access your page on a computer, then for this, again, we will turn to the help of the web version.

Option 4: Recovering a Stolen Profile

Recently, the owners of popular profiles have been attacked by scammers who “hijack” pages. As a result, you, as a rule, cannot restore access on your own, as described in the previous method, since hackers change not only the password, but also contact information (email address, linked phone number).

Of course, in no case should you pay scammers - you should try to return the page on your own. But this method will only work if you previously linked a Facebook account to your Instagram profile.

Android

iOS

Option 5: Restoring a Profile Locked by Instagram Moderation

If so, if you posted a post that does not meet the requirements of Instagram, and it received complaints from other users, restrictions may be imposed on your page. You can find out about this from an email notifying you of the reasons for blocking and ways to resume access.

In this case, you just have to open the application and complete the authorization. Next, instructions will be displayed on the screen that will allow you to resume access to the page.

These are all account recovery options. We hope these recommendations were helpful to you.

Good time of the day, friends! In this article, I will tell you what to do if your Instagram account was hacked (hijacked), how to get it back and restore it. To begin with, of course, you should not panic, all is not lost, there is always a great chance to get your page back.

My history

Let me start with some background. Some time ago, my friend wanted to sell his page, but I decided to help him. There were 11,000 subscribers on the account, they decided to set a small price of 2,500 rubles in order to buy as quickly as possible. The buyer was found pretty quickly. After talking with him and discussing everything, he asked for access to the account in order to see the statistics, to check it, so to speak. In order not to waste time, if he suddenly changes something or merges, I took an advance payment of 500 rubles. Then I gave him access. But I didn’t know much about Instagram, only a phone and Facebook were attached to it, this was a huge mistake (I thought that the phone, like in other social networks, is the main one). Upon entering, he immediately set his mail, changed his password, linked his Facebook. It was a hard fail, who would have thought that a phone number gave security exactly zero point, fig tenths.

He told a friend that it happened that way, returned the money for the account to him, and promised himself to restore it by any means. First of all, I went to smoke forums and Google, there was a lot of information, almost all of it was outdated. Instagram is trying to hide its support form in every possible way. I also talked in private chats of instagrammers and found a person who suggested how he restored his publics and that is what helped me, how to do this I will write below. I wrote in all forms, I do not advise you to write through help.instagram.com, I answer with standard answers and link to my documentation. I also tried to complain about the account directly through the application that it was hacked (as many advised), but I did not receive a response at all. I decided to take the guy's way, changed it a bit and everything went well. I managed to get my account back even if there was no mail and personal photos on it. In general, I even stayed at +500 rubles 🙂 I'll tell you what I did in detail step by step.

Instagram account hacked. What to do?

As I wrote above, let's say no to panic. You should not look for hackers, calculate by ip and make an appointment 😀 Pull yourself together. Perhaps we'll start. We need any iPhone, this method only works on it, if there is no iPhone, then we ask a friend. It will take him once to write in those. support, further negotiations will be conducted by mail.
For this method, you need to know your account login, if you don’t know, then remember to whom you wrote comments, likes, subscribed, look for those people and find an account.
Your actions:

1. We go directly to Instagram, do not enter anything, but click "Help with logging in"

2. A window appears, enter the Username and click "Need more help."


3. A form appears. In the first line we write the mail with which the account was registered or which was linked by you. If there was no mail (as in my case), then write your new mail, which will receive a message from support. In the second line, enter the mail to which we want to receive a response. Next, select “Personal account with photos that have me” (if your account has your photos), if you just have a public account without your photos, then select “Personal account without photos with me”. We do not take a company or brand account, because they will ask for documentation confirming the ownership of the company, TIN, and so on, we just have a public one.

Then select "My account was hacked". In the “Something else” field, write briefly and exactly how you lost access, phone number, login, etc. I wrote: “My account was hacked, it had a number and Facebook installed. They were changed. Also added your email. The login was originally MY LOGIN, the number was NUMBER. Now the login has been set there - LOGIN, if it has not been changed yet. There was no post office there. We write something similar and click the "Request Support" button.

4. We communicate with support by mail. Something like this will come:

I answered:


Of course, I did not write that I was selling the account.

I answered:

On this, everything went well and they sent the following letter:

5. We exit all Instagram accounts from a computer or phone / tablet, follow the link and enter a new password. Next, go to your account, put your mail, phone, facebook. And preferably two-factor authentication. Now you are fully protected.

And I asked myself such a question and wrote his tech. support:

The answer was:

Therefore, deleted photos cannot be returned. I also want to remind you that I am engaged in promotion. You can also ask your questions in the comments, I will answer everyone. In general, thanks for your attention! With you was your obedient servant, TrafMan. Good luck to all!

25.09.2018

Access can be lost for various reasons: the password is forgotten, hacked, banned by the administration, or the user himself temporarily froze the profile. This can happen to anyone, because when passwords from dozens of resources are kept in your head, one can be forgotten. From the article you will learn how to recover your Instagram (instagram) account.

Removing a temporary block

Users, wanting to take a break and take a break from using the service, temporarily block their accounts. This opportunity is available to everyone, and the procedure itself takes a minute.

But, when the break is over, the question arises - how to restore an account (profile) on Instagram. And during the blocking, it is indicated how to do it, but not everyone notices the notification.

How to unfreeze a profile:

  • Open the app or the official web version of Instagram.
  • Enter password and login.
  • Click Login.

  • After that, the page will be restored to its original form.

It happens that the application gives an error when logging into your account. In this case, log in through the web version.

If the account was not just blocked, but deactivated forever, then access cannot be restored.

Forgot password

Restoring a page on Instagram if the password is lost is not difficult. The main thing is to have access to the mobile number or mail to which the page is linked.

Access recovery instruction:

  • Open application.
  • Under the authorization form, click on the line "Help logging in...".

  • Select the recovery option: by nickname, mail, SMS or Facebook. Let's take SMS as an example.

  • Select the country code (the first digit after the plus) and enter the number.

  • Open a link to restore access from SMS.
  • Come up with a password.

You can choose any option. The principle is the same - a letter arrives with a link to reset the password. If you select "via Facebook" - log in using account social the network to which the profile on Instagram is linked.

Blocked by the administration

An administrative ban can be obtained due to violation of the rules of the service.

Instagram account recovery, in such a situation, is possible if the violations are not serious and the blocking is the first.

What should be done:

  • Open a browser on your smartphone or PC.
  • Go to the support contact form.
  • Fill in the required fields.
  • Write why the account needs to be restored. Explain to the administration that you and your publications did not violate the rules of the service, if so. Arguments are required. If not, then write about the account being hacked.

Within seven days, access can be restored. If there is no answer after a week, start a new profile.

Lost all access data

Now let's figure out what to do and how to restore your Instagram account if you forgot all the data. The help center of the service for this case offers the following options:

  • Restore the email address the profile is registered to.
  • Through the Facebook profile, if it was linked.
  • Recover linked phone number.

That's all: the article in the help center says that in case of loss of access to the number and mail, access will not be granted. In this case, it remains only to start a new profile.

Recover hacked account

If the attackers did not have time to change access, use the password recovery form.

If all data in the profile has been changed:

  • Open the Instagram app.
  • Press "Help Login".

  • Select the first item in the block Access to your account.

  • Enter a nickname. If it was changed, ask a friend to write to you what the account is now called.
  • Click on the arrow in the upper right corner.

  • Find the line "Need more help" and press.

  • Enter your email.
  • Select the type of account you are recovering.

  • Press "Account Hacked".
  • Write additional information.
  • Submit your request using the button below.

After submitting the form, an email will be sent to the specified email address requesting additional information about the problem. In response to this letter, send everything you need:

  • Description of the problem.
  • Mail and number from the account, type of mobile device.
  • Previous usernames.

After that, you will receive a letter in which you will need to take a photo with a code. If all conditions are met, you will receive a link to reset your password in a few days.

Suddenly, if your friend comes up with the idea to delete an account from the phone, then it's better to do it with our instructions.

How to restore a profile on another phone?

If everything is in order with access, but you just changed the device, read how to restore Instagram on a new phone:

  • Open the app.
  • Enter your login details.
  • If you have forgotten your password, use the recovery form.

If the new one is not only the phone, but also the number, you can bandage the profile:

  • Log in to the app.
  • Go to your profile and click on the edit button next to your nickname.

  • Enter the new number in the field at the bottom of the page.
  • Enter the six-digit code from SMS.

To avoid such situations and not lose access, store passwords in special programs- KeePass, 1Password, eWallet and more. You can also use the two-factor authentication feature.

The administration of Internet sites provides us with many ways to return an account. Usually the process is associated with the email address or phone number that you provided when registering your profile. But there are situations when nothing helps. Do not despair, if you are the real owner of the profile, Instagram support will help you get your account back. Our task is to tell how to contact the team and correctly describe the malfunction.

The administrators of each resource must take care of their customers, competent staff in the support team is prerequisite. User feedback suggests that specialists quickly respond to error messages, and a person receives a structured response. This only applies to people who have access to the page.

The social network was created for users of mobile devices, so first we will tell you how to contact support through the application. The procedure can be performed only if you have access to the profile. If you are unable to log in, continue to the next guide.

  1. We need to open the Instagram app on a smartphone or tablet. The procedure is the same for gadgets with operating system Android, Apple devices and smartphones running on the Windows Phone platform.
  2. Upon entering, it will open main page, we need to move to the profile window using the extreme button located in the lower left corner.
  3. Here you should tap on the "Parameters" button with the image of three dots. Scroll to the bottom of the page until you see the "Support" section.
  4. We are given two options: "Help Center" and "Report a Problem". When you select the first tab, a menu will open with a description of possible problems and how to solve them. It also provides answers to frequently asked questions.
  5. Tap on the inscription "Report a problem" and click on the appropriate option in the list. Enter in a special line summary a problem that occurred while trying to log in or use the services of Instagram. Check the entered text carefully. If everything is correct, click on the checkmark to submit.

We also recommend that you familiarize yourself with the "Help Center", as the administration has left detailed instructions for fixing the error in it. As you can see, there is no email or phone number listed here. Support can only be contacted by text message, and from the profile.

Support service Instagram phone in Russia

Users on social networks and on various forums are often interested in whether it is possible to call Insta and describe the problem in detail. Unfortunately, the administration of the site does not provide such an opportunity. Most often, users who do not have access to an account on a social network want to contact support. In this case, you need to try to contact the staff.

Open any browser and follow the link https://help.instagram.com/. The page contains official recommendations. But there is no specific form for sending a message here. It is surprising that such a global network did not provide a complete service for its customers. You cannot return the account, the administration suggests that we read the security recommendations - it looks ridiculous.

We found a loophole, which is shown in the screenshot above. You can select any section related to violations. An email box will appear there. You can try to enter your address, which will receive a message from the administration. But practice shows that support responds to a request to return an account with a link to an information center with instructions - a vicious circle.

How to write to Instagram support from a computer

From the options proposed by users, you can try to contact the administration through official pages on various social networks. Open your mail or a special Outlook service, specify in the address [email protected]. in Russian or English language and describe your problem.

You will receive a letter advising you to explore the information center. Concerning social networks, then you should try the official page on Facebook and Twitter. Follow the link and try to reach Instagram.

How to call Instagram

And the last option we wanted to talk about is the help of a friend. Ask loved one, who has access to his account in , write to support for you. Use the instructions from our article to send a message via mobile app. As you can see, there is practically no Instagram support service for account recovery, you can’t call there, so it’s better to secure your data in advance and, most importantly, record your login and password to enter your profile.

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