Home by date of birth. Home Credit Bank personal account: instructions for registering and changing the access password

The full name of the organization sounds like this - Home Credit and Finance Bank LLC. The bank is one of the leaders in consumer lending in Russia, its head office is located in Moscow.

The company is completely client-oriented, it has its own website with a user-friendly interface, with all sorts of tips and structured information.

There is a phone number on the website for any questions you may have. And for those who do not like to discuss serious issues over the phone and prefer to receive information in writing, there is an opportunity to ask a question in the chat.

Briefly about Home Credit

The company itself is part of the Home Credit Group, which in turn is part of the PPF group of companies.

Home Credit Bank began its activity in 1990, but then still under the name "Innovative Bank Technopolis". How Home Credit Bank earned in July 2002.

The bank's points of sale begin to grow, they appear in all corners of Russia, except for the Far East.

2006 - the company focuses on protection against all kinds of fraud and launches a mortgage lending service.

The year 2007 in the history of the company is famous for the fact that it takes the lead and is one of the first to launch the now well-known promotion 0-0-24. In the same year, a car loan program was implemented, and the active issuance of debit cards began.

From 2008 to 2009, the bank has been fighting the crisis and developing its ATM networks in Russian cities. At the same time, bank customers begin to use the services of SMS notifications and online banking.. Due to this, Home Credit becomes the absolute leader in lending to the population.

How do you rate the quality of Home Credit services?

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What the company offers

The activity of the company is aimed at providing retail services.

Home loan allows its customers to receive any type of lending:

• For the purchase of various goods,
• to buy a home,
• For medical services
• car loans,
• Etc.

In this bank, the consumer can get a cash loan or issue a credit card.

The company provides 2 types of credit cards:

• Cards focused on quick purchases. These cards are issued quickly, do not require a large number documents, but the rate is more than 40% per annum.
• Cards with "Cash back" provide a minimum loan rate, a refund from the purchase of goods to the card, however, it requires a set of documents and more time for registration.

Also, Home Credit offers comfortable and favorable terms on deposits in terms of percentage and provides reliable storage of funds. Deposits are provided not only in rubles, but also in euros and dollars. If the ruble exchange rate falls, the client may not worry, since he has already automatically insured his funds by the bank.

Official website of the company: https://www.homecredit.ru/

Home Credit makes it possible to deposit and withdraw e-currency to your account.

Home Credit Company pursues an active social policy aimed at improving the quality of customer service and improving the working conditions for its employees.

What opportunities does a personal account provide

Having access to the personal account of Home Credit Internet banking, the user can:

A separate personal account "My Credit" has been created for customers who have taken only a loan or a credit card, it allows you to:

• Track when and how much you need to pay off the loan. In this case, the client sees the paid amount as a percentage (for example, 75% paid), the date and amount of the next payment to be debited.
• Make sure that the payment made is credited. The client will see a list of his payments with the amount and date, the completed payment in the line is crossed out.
• See how many loan payments are left and whether there is a debt.
• Make loan payments. The first two payments from Visa, Mastercard, Maestro cards are made without commission.

NOTE!

Personal account address:https://ib.homecredit.ru/ibs/ru/login

How to register

Any person who has issued a credit / debit card or has taken a loan can register in Home Credit Bank.

After signing the agreement with the bank, the client is given a login and password from his personal account.

Also, this information can be obtained by calling the help desk number indicated on the website in the "Contacts".

After informing the employee about his desire to register and enter the personal account of the Internet Bank, he will ask to clarify his full name, series and number of the passport, card number, code word, etc.

Ways to enter your personal account

You can enter the personal account of the Home Credit Internet Banking company by entering your login / password or agreement number / card number.

If the user is the owner credit card or opened a loan, then he can enter the personal account "My loan", it is carried out when the user indicates his date of birth, mobile phone number and code from the picture.

A temporary password should be sent to the specified number, it must be entered in a special field and logged into the account.

Instructions for logging into your personal account

Login to the Home Credit Internet Bank is carried out by the user on the company's official website at the address by selecting "Internet Bank" on the website in the upper right corner and then entering your login and password.

To log in, you can also click "Get password" and fill in the data. If the contract is at hand, then you can get a password by indicating the contract number, the number and series of the passport and the code from the picture, if not, then you can specify the card number.

After the first login to your personal account in the Internet Bank, the password issued in the office should be changed.

The entrance to "My Credit" is carried out in the same place on the official website, but you need to click not on "Internet Bank", but on "My Credit".

How to recover login password

Receiving and recovering a password in the personal account of Home Credit Bank is the same. When entering your personal account, click on "Restore" your login and password, and then carry out the same actions as upon receipt.

How to check your loan balance

The balance of the loan in Home Credit Bank can be checked on the website in the personal account of the Internet Bank or in the same place in the "My loan" tab. For the convenience of users, a separate mobile application "My Credit" has also been created..

Home Credit Bank customers can easily find out the necessary information, control and manage their data in any way convenient for them.

Mobile app

Home Credit mobile bank is almost identical to the personal account on the official website of the bank.

The application has a very convenient design and it provides an opportunity at any convenient time for the user to be in the bank's personal account from their smartphone.

The initial entrance to the application is carried out in the traditional way (login / password), but then it is possible to connect fingerprint login. Otherwise, the mobile bank is no different from the version of the personal account on the official website in terms of its services and capabilities.

The app can be downloaded for free from the App Store, Google Play and Microsoft Store.

Also on the iOS and Android platforms, the free application "My Credit" is available, where it is convenient to track information on the loan. The entrance to this application is carried out by date of birth and mobile phone number, as well as on the official website.

How to change phone number

It is impossible to change the phone number specified in the agreement with the Home Loan company remotely, for this you need to contact the bank branch. If any difficulties arise at the same time, then you should contact the support service of Home Credit Bank by calling the number indicated on the website or sending your request to the online chat.

Home Credit Bank engages in consumer lending and occupies a leading position among Russian banks. It is a subsidiary of the Czech organization Home Credit Group. Entered the market in 2008.

The bank offers the most necessary set of services and loan products, which include insurance, convenient management of your finances and deposits. To make this and much more available in a remote format, you should create a personal account "My credit".

Possibilities of a personal account

The list of banking operations, the execution of which is available from any computer or mobile phone, is quite wide. To gain access to the online system, you just need to do a couple of actions, but you will constantly use the open opportunities. After creation account and authorization in it at any time of the day you can:

You will also receive first-hand the latest bank news and learn about individual recommendations and offers.

Registration and login to the account "My Credit"

To get your personal account, you must be a client of Home Credit Bank. Prepare the contract number or plastic card, passport data and code word. You will need to report them to the call center operator on the hotline, who will identify you and send you data for authorization, or to an employee when you personally contact the bank branch. A more convenient form of authorization for many is also available - remotely. You can find it on the official website.

As soon as you enter your data into the system and confirm the registration, you will have access to your account. The login and password used for authorization from a computer are the same for logging in from a mobile application.

The main activity of a commercial bank is aimed at providing consumer loans to individuals. Popularity among customers is associated not only with favorable tariff offers, but also with the use of unique software features. "My Credit", access by phone number with additional security - an extension of the functionality for managing credit offers, available to all bank customers. The subscription to the service is included in the basic service, making it available for everyday use.

In this article, we will consider the browser-based version of the My Credit service and its analogue for smartphones, determine the key functionality and the possibilities of using the service in everyday work.

You can through the official website of the bank from the section of loan offers. You will be redirected to the authorization page, where you need to enter:

• mobile phone number specified at the conclusion of the official loan agreement. This number will act as a unique identifier - login;
• date of birth - a method of additional verification of ownership of the account. Input is made in the generally accepted form - day, month and year;
• the combination of characters displayed on the watermark. This item acts as a protection against intruders trying to gain access to your funds by programmatic selection of passwords.

If everything is done correctly, an SMS message with the corresponding code will be sent to the mobile phone number, which must be entered in the proposed form. Be careful, this combination is temporary, with a long pause, you may need to re-request the code.

The computer and mobile versions of the credit cabinet use identification by phone number, which makes it quick to log in and perform the necessary operations. We will separately consider the functionality of the browser and mobile version.

"My credit" Home Bank: entry by date of birth

The easiest way to access the management of your loan offer is to log in to the browser-based version of the loan office. Each new session will require re-authorization by entering the one sent in the SMS message.

1. monitoring the balance of funds on credit cards with the possibility of ordering a full statement of expenses and credits;
2. displaying a full-fledged diagram on the screen, where the percentage of the repaid loan and the remaining debt are indicated;
3. payment schedule, which displays invoices already paid or prepared for payment;
4. gaining access to a special payment service, where you can replenish the balance of the required account in any convenient way in just a few clicks.

Service development does not stand still. Software innovations are in active demand among the bank's clients, which makes it necessary to further improve them. The intuitive interface will not create difficulties when working with the system, even for novice users of personal computers. When applying for a credit card, the operator necessarily tells about the possibility of free use of the control panel, available at the permanent address mycredit.homecredit.ru

"My credit" personal account: for phones

Smartphone owners on operating systems Android, iOS and Windows Phone can be installed in just a few clicks from the official offer stores. The program is not demanding on system resources and will function stably even on an outdated device. An analogue of the credit ru service from Home Credit Bank transfers the full functionality of the browser version. Authorization occurs according to the identical principle, only the SMS message is read and entered automatically, which simplifies the login process.

A clear interface and minimalistic design allows you to quickly navigate to the desired section. The client can use the following features:

• view the current state of the loan with the display of dates and amounts of upcoming payments. The information is displayed on a detailed info graphic;
• credit cards are synchronized with the device, you can display the monitoring of the balance of funds on available cards directly to the home screen;
• each crediting and debiting of funds will be recorded in the form of a corresponding notification in the application, where you can order a detailed statement in just a few clicks;
• an interactive map and database will show you the location of the nearest official ATMs and service points, which will help you withdraw cash in case of urgent need;
• loan payment is also available in the mobile application. Specify a valid debit card from which debit money will be requested on a certain date;
• Newsletter containing text about the latest innovations and updates of the company can be placed as a widget on the work window. Stay up to date with current promotions and benefit from using the My Credit mobile application.

Users equally actively use both browser and mobile versions. Payment transactions are now faster. The ability to synchronize the calendar and notification system with the mobile application allows you to stay in the know recent events and do not forget to pay the bill on the used credit offer in a timely manner. Free distribution, increased security and official developer support make this application a priority for everyday use.

Convenient remote customer service from Home Credit and Finance Bank allows you to access all accounts and cards at any time of the day and from anywhere in the world. The use of the service is provided free of charge if there is an active Internet connection. Online banking makes it possible to perform all the necessary financial transactions without visiting the office.

Home Credit Bank personal account: functions and features

With the help of a simple and easy-to-use service menu, bank customers can:

Registration of new users is carried out according to the following instructions:

1. Go to home page Home Credit and Finance Bank official website and open the Internet service section.
2. Click on the "Get password" button to register new clients.
3. Select the registration method - by contract number or bank card number.
4. Enter the relevant number and your passport details.
5. Enter the code from the image and click on the button to continue registration.
6. Within a few minutes, your mobile number specified in the agreement when applying for a loan or a bank card will receive an SMS with a login and password to enter.

How to enter your personal account Home Credit & Finance Bank

1. Go to the official website of Home Credit and Finance Bank.
2. Open the online service section.
3. In the appropriate fields to fill in, enter the login and password received via SMS during registration.

How to change or recover the password from the personal account of Home Credit Bank

To change the client's personal data, you must:

1. Go to the Home Credit and Finance Bank website and log in to the system.
2. Open the security settings section in the personal account menu.
3. Specify Old Password and enter a new one twice, and then save your changes.
4. To confirm the operation, an SMS with a code will be sent to your mobile number.
5. Enter the code on the site and complete the password change operation.

If you need to recover your password from your Home Credit and Finance Bank personal account, you can follow the special link "Restore login or password" on the Internet banking page. The system will prompt you to identify yourself by entering the contract or card number and passport data. After that, a message with new login identifiers will be sent to your mobile.

Home Credit Bank Mobile Application

Mobile banking from Home Credit and Finance Bank will allow you to perform the necessary financial transactions, monitor the movement of funds in real time, as well as view detailed information about cards and accounts, directly from your smartphone.

Upon completion of the installation of the mobile banking application, for the full use of the service, you will need to provide a login and password for your personal account.

Free telephones of the "Hot Line" of Home Credit Bank in Moscow, St. Petersburg and in the regions of Russia, addresses for entering " Personal Area» and other contact details of the bank.

Single support service number of Home Credit Bank:

All calls to the number are free of charge from fixed and mobile numbers. The main phone number of Home Credit Bank is +7 495 7858222.

How to reach Home Credit Bank?

The bank's main support number is +7 495 7858222. When calling from phones outside of Moscow, long-distance connection fees may apply.

All calls to a single call center number 88007008006 absolutely free for residents of all regions of Russia. For calls from mobile and landline phones, calls are free only when you are in Russia. by number Hot Line of Home Credit Bank?

Support number for calls from Moscow, Moscow Region and anywhere in the world:

A call to the 24-hour hotline "Home Credit" +7 495 785 82 22 paid according to the tariffs of your telecom operator. The Moscow number is intended not only for residents of Moscow, but also for all customers of the bank when they are abroad and in international roaming.

Support number for customers from St. Petersburg:

A call to a single number around the clock hotline Bank "Home Credit" in St. Petersburg +7 812 777 50 60 paid according to the tariffs of your telecom operator. We recommend calling this number to residents of St. Petersburg or when you are abroad and in roaming.

For emergency blocking of a lost bank card, select the section of the voice menu “Getting advice from a banking specialist”. To do this, click on the number from the main menu of the voice system. To leave a request to the bank's security service, contact the support operator at one of the numbers indicated above.

To receive information on the account, please be prepared to tell the operator the number of the agreement or card and the code word. To access the "Phone Bank" you must have a special TPIN, which you can get from the support staff.

Home Credit Internet Bank

Using the Internet banking service from Home Credit and Finance Bank, you can control all ongoing transactions, pay for mobile communications, Internet access services, utilities and much more. At the same time, the HCF cancels commissions for many previously paid services, which makes the use of the Personal Account even more attractive and profitable.

For login to your personal account and for more information on how to connect to the Internet bank - go to the official website of the Home Credit Online Bank or contact the support service for help 8 800 700 800 6 . You can contact the hotline staff around the clock.

Online customer support Home Credit Bank

If you cannot reach the bank operator at the specified phone numbers, use the Feedback option to contact a bank employee. Through the feedback form, you can contact with any questions regarding the work of the bank, leave a complaint or a wish.

You can leave your opinion about the work of the bank and its branches by answering a few questions in a mini-survey on the official Home Credit website.

We know that sometimes it's easier to write than to say or call the Hotline - that's why we are open to communication with clients in the most popular in social networks: Home Credit groups In contact with , on Odnoklassniki and in Facebook .

The official representative of the Home Credit Bank support service will promptly answer all questions and customer complaints through a specialized personal finance portal - Banki.ru. On this site you can also read a lot of reviews from Home Credit customers.

Prefer a more concise presentation of information? Home Credit Bank maintains its own microblog in Twitter where all the latest news and helpful information short line. On the official Home Credit video channel on YouTube Interesting and informative videos are regularly published on a variety of topics. For example, we recommend watching a popular video How to ruin the New Year which has already gained more than half a million views.

Cities where Home Credit offices are opened

Bank branches are located in the following regions and large cities of Russia:

Moscow, St. Petersburg Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia ( Ulan-Ude), Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda region (Vologda), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Transbaikal region(Chita), Ivanovo region(Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region(Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo region(Kemerovo), Kirov region (Kirov), Komi Republic (Syktyvkar), Kostroma region (Kostroma), Krasnodar region (Krasnodar), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region(Vyborg, Luga), Lipetsk region (Lipetsk), Magadan Region(Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow Region (Krasnogorsk), Murmansk Region (Murmansk), Nenets Autonomous District (Naryan-Mar), Nizhny Novgorod Region ( Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region(Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region(Penza), Perm region(Perm), Primorsky Krai (Vladivostok), Pskov Region (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region(Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region(Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region(Yekaterinburg), Republic North Ossetia— Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), Tyva Republic (Kyzyl), Tyumen region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk region (Ulyanovsk), Khabarovsk region(Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous District (Anadyr), Republic of Sakha (Yakutsk) ), the Yamalo-Nenets Autonomous Okrug (Salekhard) and the Yaroslavl Region (Yaroslavl).